Welcome Guest 
Customer Services
Ultimate Homes & Finance would like to receive your feedback on our company. We welcome our customers involvement within our company. This is what makes us move forward everyday in todays ever changing market. If you have any feedback you would like to submit to us then please complete our 'contact us' form.
Customer services
Ultimate Homes & Finance have an internal code of practice what is followed. We implemented this system to ensure that we always deliver on services that we offer to all of our valued customers. As a company we have guidelines and service level agreements that we follow in order to deliver the best possible customer service and care that we can.
Great benefits to our customers
This provides great benefits to our customers and you are kept informed throughout the entire process. Communication is the key within this industry and it is paramount that our customers are involved in the process as much as what we are as a company.
Communication strategy
We have a detailed communication strategy which was formed and we believe that this proves effective when dealing with and monitoring customer cases. We are confident, that as a customer you would welcome this approach and appreciate being provided with the most up to date information we have regarding your service, no matter how small the detail.
Service Level Agreement
Ultimate Homes & Finance have taken the appropriate measures to offer our customers timescales relevant to their service. This is referred to as a service level agreement (SLA). We always try to work within the timescales that we have set in order to provide quality and effective time management.
Timescales - the facts
- We aim to have property listings completed and live within 48 hours of receiving instructions to act as agents
- We aim to have your complimentary brochure sent out to you within 5 working days of receiving instructions to act as agents
- We aim to have your HIP packs completed within 7 days of you placing your order
- We aim to have your For Sale or To Let board erected within 48 hours of receiving instructions to act as agents
- We aim to provide feedback on any viewings commenced the following working day after the viewing has been completed
Further information
Ultimate Homes & Finance like to keep our customer's informed regarding the progress of their services. This is why we try and make details completely transparent across the board. The service level agreement which we operate within was implemented to ensure that we deliver a good quality of service that our customer's can recognise.
We believe that the more informed our customer's are of the process we follow, the less likely that any unnecessary queries will arise as regards to processing times and also when certain orders will be completed. This benefit's our customer's as they will not need to worry when orders or documents will be dispatched to them.
Your comments
If you would like to leave feedback or make a comment regarding any aspect of your services received or simply make a general comment then please click on the links below. We welcome all feedback that we receive. Our customers needs are paramount and Ultimate Homes & Finance implement and revise existing services based on our customers vital views. Your voice and opinion will not go unrecognised.
