Tenant Maintenance Information
As a valued tenant with Letultimate.com you can now report NON ESSENTIAL property maintenance or repairs on line. Simply click on the CONTACT US button at the top right of this page and select the relevant option. If you have an EMERGENCY REPAIR to report then you must contact our office on 01642 796661. If your emergency occurs outside of normal working hours then please contact the out of hours emergency contact numbers that were provided to you prior to moving into the property. EMERGENCY is deemed as any fault relating to mains services such as electricity, gas, water or any other related fault that can be classed as a risk ot cause potential harm to any residents or visitors.
Tenant property maintenance, repairs and emergency repairs
Letultimate.com will always strive to maintain and repair a property when required. Unfortunately we are not always made aware of any maintenance or repair issues by tenant(s). This is why we have developed our own property maintenance division. Letultimate.com will only make repairs or complete maintenance on any area that is deemed the responsibility of us to repair.
Please be advised that we will not repair or maintain any faults that have been caused by the tenant(s) without charge. We will assess any reports for maintenance or repairs that are received at our head office. If charges are to be passed onto the tenant(s) then you will be pre-advised of this.
Emergency repairs or damage
If you have an emergency to report to us then you must contact 01642 796661 immediately. Once we have received your report we will raise a job report and allocate a job number. We will then monitor the progress of the emergency situation until it is resolved. Only when we are satisfied that the job has been completed will we close the case. A list of EMERGENCY CONTACT numbers can be viewed on this website under Letultimate.com opening times page.
Out of hour’s emergency repairs or damage
If you are already a tenant with Letultimate.com then you would have been provided with several mobile telephone contact numbers. If you are unable to get in touch with our office then you must contact one of the mobile telephone numbers provided to you prior to your tenancy commencing. Again, we will follow the same process as detailed above.
