Tenant Account Information

If you are aware that you are not able to make the rent payment due on your account for the due date then it is in your interest to contact Letultimate.com without delay. If we are made aware of the situation or reason on or before the due date then we can look to resolve this with you and put an agreed payment arrangement in place which will be noted on your account with us. Letultimate.com is then able to advise the landlord regarding the situation.

If you fail to contact Letultimate.com regarding late payment of your account then you may be subject to incurring a Late Payment Charge on your account. A late payment charge will be applied to your account if you have not made us aware that your payment is going to be late. The standard Late Payment Charge is currently £12.00. This charge may increase in we are unable to make contact with you which then leads to Letultimate.com having to visit your property in person. If you do contact us to make us aware that your property is going to be late then no late payment charges will be incurred.

If you have informed Letultimate.com that your rent account payment is going to be late and you make an ARRANGEMENT TO PAY then this arrangement will be noted on your account. It is important that you maintain the arrangement that you have made. If your break your payment arrangement then you would incur a charge for breaking your arrangement to pay currently set at £12.00. Once you arrangement has been broken then you will need to set up a new arrangement to pay with Letultimate.com.

Letultimate.com, reserve the right to charge interest on any overdue rent account balance(s). The interest is currently calculated at a rate of 4% over the current Bank of England base rate. Interest will be charged on any overdue balance(s) or arrear(s) until fully repaid and brought up to date.

If you need to report a repair to your rental property, then there are various ways in which you can do this, dependent upon the repair category. If your repair is of a non urgent nature then you can report the repair on line by clicking on the “Contact Us” button and selecting the option “I would like to report a repair to my property”. This option is displayed on the Contact Us form under the menu heading “On Line Tenants Service Area”.

Alternatively you can contact our office on 01642 796661 to report the repair. When you report the repair to our office we will raise a job on the system and you will be provided with a job reference number. Once we have raised the job on our system we will then pass this out to an approved contractor. The contractor will then contact you direct in order to arrange a date and time to attend your property to assess the required repair and submit a quotation to our office. Then, once the quotation is approved the required works will be booked in for completion. Once the job has been completed the job will be closed on our system.

If you have an emergency repair to report then, please contact the office on 01642 796661 to report the emergency. Emergency is normally deemed as anything that involves faults with Electrics, Gas, Water or any item that can cause a potential risk or danger. It is VITAL that you report the fault without delay so the risk presented is minimised to all concerned.

If your emergency occurs outside of our normal working hours then please contact the emergency out of hours number that would of been provided to you prior to you moving into the property. The emergency out of hour’s contact numbers are listed below:

Out of Hours Emergency Contact Number:                     07788712373

Out of Hours Emergency Contact Number:                     07810883798

Once we have received details of the emergency we will assess the situation and allocate the fault to a contractor who will attend your property with a view of making any issues safe. Sometimes, in emergencies we may be required to attend your property or more than one occasion.

Letultimate.com has obligations to fulfill on rental properties which are a mandatory requirement by law. This relates to completing annual checks such as Landlords Gas Safety Certificates, Electrical certificates where applicable and or any mandatory requirement which is law. When we are required to complete such maintenance we will contact you in the first instance in order to arrange an appointment to complete the required works.

It is therefore important that you offer your co-operation with arranging such scheduled works. If we are unable to make contact with you to arrange these works then Letultimate.com reserve the right to access your property in order to get the required works completed. If we can not contact you by the telephone numbers that we hold on file then we will write to you requesting that you contact our office. If you do not respond to any written communications then we will further write to you to advise that we will gain access to complete the required works without you being in attendance at the property. Therefore, in order to avoid any complications it would be beneficial for you to respond to any communications that we may send to you.

You must look after and respect the property that you are renting during the course of your agreed tenancy. In addition to Letulitmate.com having responsibilities to you the same is also required in return. Therefore, it is important that you look after the property that you are renting as if it were your own property.

If you wish to vacate your property then you must provide Letultimate.com with one calendar months notice. Please be advised that if you are within your 6 month tenancy period then you will not be able to provide notice until the start of the fifth month. If your original tenancy term has expired then you can provide Letultimate.com with one calendar months notice at any point. We can only accept your notice in writing. You can either, email, fax or post your notice to us. If you would like to email your notice to us then please do so by emailing: enquiries@ultimatehomesandfinance.co.uk. 

We will acknowledge receipt of your notice when we receive it and confirm a move out date and time with you. If you are on your notice period that it is important that you are flexible and allow us to remarket the property and conduct viewings which will be kept to a minimum to avoid any unnecessary disruption to you. Letultimate.com have the right to conduct viewings when any tenancy is on a notice period.

When a tenancy is granted it is the tenant(s) responsibility to look after and maintain the property. If the property is let to a tenant(s) in good condition then it must be returned the same. If a new build property is let to a tenant(s) and the tenant(s) wishes to vacate the property by providing the required 1 months notice period then the property must be handed over to Letultimate.com in the condition that it was let in. Any walls must be repainted if they are marked in any way.

Any flooring must be cleaned if it is visible that any areas are dirty, stained or scratched (applies to wood flooring). If any properties have front, back or side gardens then these must be cut and made presentable prior to vacating the property. You must clear the contents of any items that you have in the property inclusive of the garage area.

Finally the property must be handed over in clean condition inclusive of inside any cupboards, units. The bathrooms and en-suites must also be cleaned and handed over back in the condition that they were let in. When you move into a property a full schedule of condition will be completed with you which must be signed off. If any of the above works are not completed then Letultimate.com reserve the right to instruct independent contractors to carry out any works deemed necessary.

Please be advised that Letultimate.com refund any bonds held on properties within 10 working days from the date you have vacated the property, providing that there are no disputes raised. Therefore, it is important that you do not rely on receiving a refund on the bond to put towards your new property as the bond is not refunded on the same date you vacate the property.

It is a requirement of Letultimate.com that you provide us with your forwarding address prior to any bond payment being refunded to you. 

It is important that you update your contact details with Letultimate.com so we are able to make contact with you, if required. Therefore, if you have changed your contact details since your tenancy started that you must inform Letultimate.com of your new details as soon as possible. 

If you wish to update your contact details then please contact our office on 01642 796661 or alternatively can you use the “Contact Us” form available on our site. If using the contact us form on line then please select the option “I would like update my contact details with Letultimate.com”. If updating your contact details on line then please ensure that you quote your property address, followed by the new data that you wish us to update.

If you do not update your contact details with Letultimate.com can this can result in delays occurring to arrange reported repairs etc.